Towards Age Friendly Provision of Goods and Services (2nd edition)

This second edition of 'Towards Age Friendly Provision of Goods and Services' is updated and timely. Say No To Ageism Week is a joint initiative of the Equality Authority and the Health Service Executive partly funded under the Progress programme of the European Union. We are supported by the Office for Older People, the transport sector including Veolia/Luas, Iarnród Eireann, Bus Eireann, Pobal Rural Transport Initiative and Dublin Bus and have benefited from consultations with representatives of older people's organisations.

Say No To Ageism Week aims to combat discrimination faced by older people by raising awareness and by encouraging people in the services sector to take initiatives including the distribution of this book and campaign materials. This booklet provides a range of advice and practical guidance to organisations as they seek to provide their services in an age-friendly manner.

Age friendly services do not discriminate against older people and others on the age ground; take account of the needs and situation of older people in the design of their services; make reasonable accommodation for older people; contribute to the promotion of equality for older people; promote positive action measures; and display and communicate to wider society a commitment to age equality in the provision of goods and services.

This booklet was originally drafted by Eileen McGlone and Fiona Fitzgerald of QE5 ltd and they drew on the perspectives of organisations involved in the Say No To Ageism campaign and others in formulating this guide.

This initiative is co-funded by the
European Union under the PROGRESS
Programme 2007-2013